How do I change or cancel my order? Albert M. Updated November 23, 2016 07:34 Once payment has been processed and/or things are in route, it’s a little hard to change or cancel, but we’ll try our best. Get in touch with us at firstname.lastname@example.org for help. Related articles What is your return policy? I haven’t received my package. What should I do? When will I get my shipment? Can I send a gift from Gear Supply Co. to my friends? Can I cancel my subscription?